Technology

Boost customer retention with a loyalty-first strategy

Cultivate strong customer bonds through loyalty initiatives that enhance each interaction, build trust, and turn customers into lifelong advocates. Make loyalty the heart of your brand’s retention strategy.

Trusted by top banks across the globe

Conversational AI for Customer Engagement

Automate customer onboarding, point issuance, and calculation seamlessly over messaging platforms like WhatsApp. Powered by Optical Character Recognition (OCR), our AI captures invoice data, assigns points, and handles both accrual and redemption interactions, enabling a smooth and personalized loyalty journey directly within familiar chat interfaces.

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AI-Powered Support Assistant

Transform customer support for marketplace issues with an AI-driven assistant that manages routine queries and resolutions autonomously. Replacing manual level 1 support, it delivers prompt responses to common issues, improving customer satisfaction while reducing operational overhead.

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AI Admin Assistant for Streamlined Management

Simplify administrative tasks with an intuitive AI assistant, empowering admins to perform actions like disabling gift vouchers below a certain threshold using straightforward commands. This conversational interface reduces the need for complex navigation, allowing efficient management in real-time.

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Shopping Assistant Powered by AI

Redefine shopping interactions with a conversational AI that guides customers through product recommendations, cart management, and checkout on the marketplace. It complements the marketplace’s standard interface, creating a smooth and interactive buying journey.

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Analytics for Actionable Insights

Optimize decision-making with AI-driven analytics that analyze buying patterns and customer behavior, delivering actionable insights that drive engagement and loyalty strategies. Tailored recommendations based on historical data enable more informed decisions to enhance customer loyalty.

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On-Premise for Complete Data Control

Host Giift LBMS on-premise for full control over data, ideal for organizations requiring heightened data sovereignty and meeting industry-specific regulatory demands. This deployment option provides unmatched security, customization, and control over critical data and infrastructure.

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Cloud Deployment for Agility and Scale

Choose cloud deployment to leverage Giift LBMS’s scalable and resilient infrastructure. Our cloud-based solution allows rapid expansion, reduces maintenance efforts, and offers high availability, security, and streamlined updates, empowering businesses to scale effortlessly.

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Extensive RESTful APIs for Seamless Integration

Our robust RESTful APIs connect with essential systems like CRM, POS, ERP, and communication platforms, synchronizing member data, managing rewards, and sharing insights for a cohesive loyalty ecosystem that aligns with your technology stack.

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Developer SDKs for Tailored Implementations

SDKs enable technical teams to customize and extend loyalty functionalities, allowing businesses to adapt Giift LBMS to unique operational requirements while accelerating the implementation process.

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Comprehensive Documentation and Support

With detailed, developer-focused documentation, implementing and scaling loyalty functions is intuitive, empowering teams to leverage the platform’s full capabilities and deliver a personalized, integrated experience for end-users.

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Information Security Management System

Compliance with ISO 27001 highlights our dedication to rigorous information security standards. Our practices are structured to mitigate risks, protect sensitive data, and continuously improve information security measures across all operations.

SOC 2 Type 1 & Type 2

SOC 2 certification assures robust data management practices aligned with the five trust principles—security, availability, confidentiality, integrity, and privacy—providing high standards of reliability and trust.

Environmental Management System

Our commitment to ISO 14001 signifies a pledge to environmentally sustainable operations, aiming for continuous improvements in reducing our environmental impact.

General Data Protection Regulation

We conduct regular sensitization programs for our technology and operations to ensure adherence to all the key privacy principles: Accountability, Privacy by Design and Default, Data Minimization, and Subject Access Rights.

California Consumer Privacy Act & California Privacy Rights Act

Our compliance with CCPA and CPRA ensures privacy of Sensitive Personal Information (SPI) and Personal Information (PI) that are regulated separately to strengthen the rights of residents of California.

Health Insurance Portability and Accountability Act

Giift’s compliance with HIPAA portrays our commitment to protecting sensitive health information. We employ robust safeguards while handling medical information, providing organizations with the necessary confidence in our systems.

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A Customized Brand Experience

Brand Customization: Adapt every aspect of Giift LBMS’s interface to align with your brand’s visual identity—logos, colors, and design elements—ensuring a consistent brand experience at every touchpoint.

Personalized Domain and Communication: Use branded email domains and personalized messaging templates, delivering a cohesive and engaging customer experience that resonates with your brand’s tone and personality.

Customizable Loyalty Program Identity: Name and position your loyalty program to align with your brand strategy and business objectives, helping you create a distinct, memorable loyalty experience for your customers.

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Multi-Currency Capability for Global Reach: Effortlessly reward members in their local currency with accurate value conversion, ensuring a seamless experience for recipients in various regions, whether in USD, EUR, or JPY.

Comprehensive Multilingual Support: Engage customers in their native language across all loyalty interactions, creating a smooth, familiar experience that increases engagement and satisfaction in diverse linguistic markets.

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Enhanced Security Features

Using AI-driven risk assessment algorithms, it monitors transactions and user behaviors to detect anomalies and flag suspicious actions in real time. It not only safeguards the program’s integrity but also helps maintain a positive experience for genuine users.

AI-Powered Detection

Customizable Risk Settings

Real-Time Alerts

Detailed Reporting

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Trusted and loved by top-performing enterprises around the globe

Our loyalty management shines through Loyalife

“We appreciate Loyalife's efficient client management. The level of detail and accountability demonstrated on each project is great, leading to a tremendous improvement in customer engagement. We will surely recommend their services to other banks.”

Siny Antony Davis

Manager - Cards Portfolio Management, Retail Banking Group - CBI

Loyalife has taken our rewards program to a new height

“Loyalife has made our loyalty program ‘MRewardz’, and has taken it to a new height. Cardholders are now more motivated to use their cards and earn MRewardz points. I believe Loyalife will make the program only more exciting and rewarding in the coming days.”

Md Abu Bokar Siddik

Head of Cards | Card Division, Mutual Trust Bank (MTB) Limited

Top-class customer engagement solution appreciated by customers

“Loyalife has been our SKYCOINS loyalty program facilitator since 2020. Their top-class customer engagement solutions are well appreciated across a wide range of customer segments and it is because of their facilitation that our SKYCOINS loyalty program is so popular with the customers.”

Nahid Farzana

Head of Cards Business, EASTERN BANK LIMITED

A cutting edge system and the right partner to grow with

“Loyalife is a true partner. We chose Loyalife as our loyalty provider to work with us across 17 countries in Africa. The Loyalife team is extremely flexible and fully supportive throughout the way. The system is cutting edge - from the user interface to the options provided to our consumers. We are confident that we have selected the right partner to grow our customer base with.”

Motaz Ben Saoud

Corporate Retail Officer, OLA ENERGY

Boost customer retention with a loyalty-first strategy

Conversational AI for Customer Engagement

AI-Powered Support Assistant

AI Admin Assistant for Streamlined Management

Shopping Assistant Powered by AI

Analytics for Actionable Insights

On-Premise for Complete Data Control

Cloud Deployment for Agility and Scale

Extensive RESTful APIs for Seamless Integration

Developer SDKs for Tailored Implementations

Comprehensive Documentation and Support

A Customized Brand Experience

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Enhanced Security Features

Trusted and loved by top-performing enterprises around the globe

Our loyalty management shines through Loyalife

Loyalife has taken our rewards program to a new height

Top-class customer engagement solution appreciated by customers

A cutting edge system and the right partner to grow with

Create a loyalty-driven strategy that secures long-term customer retention