Tailor your loyalty program to your unique business needs
Banking
Challenges in the banking industry
The financial sector needs effective tools to incentivize and enhance online interactions in an increasingly digital world.
With numerous financial entities offering attractive deals, banks must develop innovative solutions to prevent customer churn.
Many customers feel disconnected from loyalty programs that don't offer substantial value or relevance beyond mere transactions.
Winning customer trust with loyalty programs
Our solution, LBMS, addresses these challenges by introducing a variety of features designed to enhance customer engagement and loyalty in the banking sector.
Robust Intergation
With an API-first infrastructure, LBMS can be integrated seamlessly with the transaction systems, CRM, and other marketing tools to achieve complete sync between systems.
Pan-Bank Programs
Ability to include multiple banking products like loans, cards, insurance, etc. in a single loyalty program or create multiple programs. Configure loyalty logic across several attributes and products.
Expansive Rewards Marketplace
Members can access 10m+ products across travel, experiences, gift cards, merchandise, and much more, helping banks leverage loyalty rewards to stay ahead of the competition.
Loyalty Tiers
LBMS offers tiers that enable banks to create high-end, limited-access communities and effortlessly set up exclusive deals for members.
Payments
Challenges in the payments industry
Standing out in a saturated market where features and functionalities often overlap.
Encouraging continued use amidst fierce competition and the lure of promotional offers from competitors.
Building and maintaining user trust in the security of their financial transactions on your platform.
Transform customer loyalty in digital payments
LBMS introduces a comprehensive suite of loyalty solutions tailored for the digital payments industry.
Secure Loyalty Management
Apart from being compliant with ISO 27001 and SOC 2, our advanced security features ensure users feel safe engaging with your platform, building trust and loyalty.
Global Rewards Marketplace
With our global marketplace, members can access 10m+ products across travel, exclusive offers on top brands, experiences, gift cards, merchandise, and much more.
Customer Engagement
Launch targeted campaigns with personalized offers and communication through emails and SMS. Our engagement module leverages advanced member insights to enable crafting of campaigns to highly specific audiences.
Gamification
Businesses can engage customers with interesting games like sweepstakes, etc. to build excitement and novelty and encourage engagement with the brand beyond just payments.
Insurance
Challenges in the insurance industry
Encouraging long-term loyalty in a market where customers are often motivated to shop around at renewal times.
Enhancing the perceived value of insurance products beyond the basic transaction of premium payments for coverage.
Engaging customers outside of the claim process or renewal periods to build ongoing relationships.
Building trust and loyalty in insurance
LBMS offers a strategic approach to loyalty in the insurance sector, focusing on deepening customer relationships and enhancing value perception.
Renew Communication
With in-depth member segmentation features, our engagement module enables insurance companies to send offers and discounts during the time of renewal to nudge users to renew.
Advanced Analytics
Our solution excels in delivering a personalized customer experience through advanced analytics and insights. With data points across the member’s journey, businesses can make informed data-driven decisions.
Offer Complementing Products
With more than 10mn+ reward options across the globe, rewards can be curated to offer products relevant for policy holders to build enhanced loyalty.
Loyalty Tiers
With exclusive clubs and tiers, offer specific benefits to members to recognize and reward customer loyalty and commitment. Insurers can also offer features that encourage app usage and engagement.
Airlines
Challenges in the airline industry
Creating unique and attractive loyalty propositions in an industry where loyalty programs are very common.
Seamlessly integrating loyalty programs with digital booking and travel management tools for a cohesive customer experience.
Encouraging continued engagement with the airline's loyalty program beyond the occasional traveler to include frequent flyers.
Elevating customer loyalty in the skies
LBMS takes airline loyalty programs to new heights with a suite of features designed to address the unique needs of the airline industry.
Seamless Integration with Systems
With an API-first infrastructure, LBMS can be integrated seamlessly with the transaction systems, CRM, and other marketing tools to achieve complete sync between systems.
Member Insights
Airline companies can leverage comprehensive member insights to segment audiences and send specific communication to the right members at the right time.
Personalized Offers
Customers can be sent personalized offers and communication via SMS and emails to increase transactions, repeatability, and purchase of relevant additional products and services.
Tiered Benefits
Our platform enables airline companies to offer more and exclusive rewards to frequent travelers with tiered membership levels with the ability to customizable tiers across multiple attributes.
Retail
Challenges in the retail industry
Retailers must enhance in-store experiences to attract customers and encourage repeat visits, despite the competition.
Transforming anonymous shoppers into identifiable customers is crucial for personalized engagement and service.
Offering consistent, high-quality experiences across all channels is vital for maintaining customer loyalty.
Know your customers, wherever they are
LBMS transforms retail loyalty with a suite of innovative features tailored for the retail industry.
Multi-Channel Programs
LBMS allows retail businesses to deploy loyalty programs across channels to build a unified customer experience with cross-channel insights and data to optimize the loyalty programs.
Offline Integration
With a highly flexible loyalty engine, businesses can combine both online and offline engagement, enabling store-level offer and loyalty logic management.
Targeted Offers and Discounts
Our ability to send personalized offers and discounts through emails and SMS allows retailers to craft unique offers based on customer segments, driving loyalty and repeat purchases.
Mobile Integration
With mobile app integration, retailers can offer mobile-specific features that encourage app usage and engagement, allowing customers to engage with the brand on the go.
Hospitality
Challenges in the hospitality industry
Tailoring services and offers to meet the diverse expectations of each guest.
Reducing reliance on third-party booking platforms by incentivizing guests to book directly.
Standing out among a plethora of hospitality options available to travelers.
Crafting memorable experiences with loyalty
LBMS addresses the unique challenges of the hospitality industry with a comprehensive loyalty solution designed to enhance guest experiences and encourage direct engagement.
Exclusive Offerings
Our approach to selective discounts and tailored rewards allows hospitality brands to craft personalized guest experiences through SMS and emails based on customer segments.
Multi-Channel Loyalty
Offer exclusive rewards for bookings made directly from the property’s website or app. Our loyalty engine can help configure flexible rules involving multiple attributes across channels to set channel-wise accrual.
Exhaustive Reward Options
With our global marketplace, members can access 10m+ products to complement with their travel plans options like flights, lounge access, experiences, gift cards, travel merchandise, and much more.
Flexible Rewarding Rules
Create rules with multiple attributes and various conditions to personalize the rewards based on the unique patterns of each member, making each interaction uniquely rewarding and memorable.
Telecom
Challenges in the telecom industry
Differentiating service offerings in a market where products and services are increasingly seen as interchangeable.
Keeping customers engaged and loyal in an industry known for high churn rates.
Seamlessly blending loyalty programs with digital and mobile services to enhance customer interaction and satisfaction
Connecting customers with unmatched loyalty
LBMS offers a comprehensive loyalty solution tailored for the telecom industry, designed to tackle its unique challenges.
Rewards as Value-Adds
Our platform helps telecom companies combat commoditization by enabling them to offer over 10mn+ rewards across the globe that align with customer interests as value-added offerings.
Send Personalized Offers
Customers can be sent personalized offers and communication to increase transactions, repeatability, and loyalty by sharing highly relevant offers to the customers based on segments.
Gamification
Engage users with interesting games like sweepstakes, auctions, and more to build excitement and novelty, and encourage engagement with your brand beyond just transactions.
Advanced Analytics
Our solution excels in delivering a personalized customer experience through advanced analytics and customer insights, allowing for the creation of highly targeted offers that appeal directly to the user’s preferences.
Oil & Gas
Challenges in the oil & gas industry
Customers often prioritize price over brand loyalty when making purchasing decisions.
Creating a unique value proposition in a market with minimal product differentiation.
Aligning loyalty programs with increasing consumer expectations for environmental sustainability and social responsibility.
Fueling loyalty in the energy sector
LBMS offers a tailored approach to loyalty in the oil and gas industry, designed to overcome its inherent challenges.
Offline Integration
Integrate your systems with offline in-store systems. With a highly flexible loyalty engine, businesses can combine both online and offline engagement, enabling store-level offer and loyalty logic management.
Mobile Integration
With mobile app integration, oil and gas companies can offer mobile-specific features that encourage app usage and engagement, allowing customers to engage with the brand on the go.
Gamification
Engage users with interesting games like sweepstakes, auctions, and more to build excitement and novelty, and encourage engagement with your brand beyond just transactions.
Higher Perceived Value
Our solution helps companies address price sensitivity by offering rewards that add value beyond mere cost savings, such as discounts on fuel purchases, points for in-store purchases, or relevant gift cards and products.
Automotive
Challenges in the automative industry
Keeping customers engaged beyond the vehicle purchase through maintenance, upgrades, and accessories.
Encouraging customers to become brand advocates through reviews, referrals, and social media engagement.
Ensuring repeat business in sales and services in a highly competitive market.
Steering towards loyalty in the automotive sector
LBMS enhances loyalty in the automotive sector with innovative solutions designed to address its unique challenges.
Multi-Channel Programs
Automotive companies can offer exclusive rewards for purchases made through multiple channels. Our loyalty engine can help configure flexible rules involving multiple attributes across channels to set channel-wise accrual.
Post-Purchase Engagement
Our platform enables companies to enhance post-purchase engagement by rewarding customers for regular maintenance visits, parts purchases, and accessory upgrades, turning routine services into loyalty opportunities.
Timely Offers and Incentives
We offer the ability to leverage member segments to deliver personalized communications and offers, ensuring that customers receive relevant and timely incentives that resonate with their needs and preferences.
Tiered Loyalty
To bolster customer retention, our solution offers tiered loyalty programs that recognize and reward long-term customers with exclusive benefits, extended warranties, and access to exclusive gifts and rewards.
Security,
privacy, and
compliance at the forefront
Data protection is of utmost importance at LBMS, and we are committed to providing a safe, secure, and compliant loyalty ecosystem for enterprises with the highest standards of data security and privacy across storage, exchange, collection, and processing.
