Member Management

Get actionable member insights, complete data control, and strategic engagement capabilities for your loyalty program

Our Member Management module helps you capture, analyze, and act on detailed member data including their transactions, points balance and engagement preferences, to drive personalized, impactful loyalty interactions

Advanced tools to enrich engagement, optimize member experiences, and maximize program impact

Everything you need to deploy loyalty programs that suit your scope and strategies bank-wide

Detailed Member Profiles

Access complete information on each member, including accruals, redemptions, points expirations, and transaction history

Flexible Points Management

Grant support teams access to credit or debit points for members manually, ensuring flexibility to address individual cases or create goodwill gestures

Assisted Points Redemption

Enable support teams to redeem points on behalf of members for a guided experience—boosting member satisfaction and program accessibility

Dynamic Member Segmentation

Build and manage custom segments based on demographic, transactional, and behavioral data for precise targeting for personalized rewards

Streamlined Member Data Integration  and Real-Time Accessibility

Effortlessly manage and synchronize member data to ensure accuracy and timeliness in your loyalty program’s operations

Efficiently bulk upload and update member data

Schedule CPD uploads to manage extensive data fields like member ID, tier, and demographic attributes in a single operation, helping maintain consistent and reliable data.

Upload member profiles in bulk, reducing manual entry and ensuring program data stays current.

Integrate data seamlessly for accurate reporting, targeted segmentation, and tailored communication.

Schedule updates to minimize data discrepancies and ensure real-time relevance in member engagement.

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Integrate and update member profiles in real time

Utilize our API functionality to connect Giift LBMS with your external systems, enabling seamless data flows and up-to-date member records

Sync data instantly to reflect recent member transactions, profile updates, or status changes, enhancing member experience with responsive program actions.

Keep loyalty program data in line with CRM and POS systems, supporting precise points calculation and rewards issuance

Use real-time synchronization to adjust member data dynamically, ensuring accuracy for loyalty-driven communications and promotions.

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Security, privacy, and compliance at the forefront

Data protection is of utmost importance at LBMS, and we are committed to providing a safe, secure, and compliant loyalty ecosystem for enterprises with the highest standards of data security and privacy across storage, exchange, collection, and processing.

Trusted and loved by top-performing enterprises around the globe

Our loyalty management shines through Loyalife

“We appreciate Loyalife's efficient client management. The level of detail and accountability demonstrated on each project is great, leading to a tremendous improvement in customer engagement. We will surely recommend their services to other banks.”

Siny Antony Davis

Manager - Cards Portfolio Management, Retail Banking Group - CBI

Loyalife has taken our rewards program to a new height

“Loyalife has made our loyalty program ‘MRewardz’, and has taken it to a new height. Cardholders are now more motivated to use their cards and earn MRewardz points. I believe Loyalife will make the program only more exciting and rewarding in the coming days.”

Md Abu Bokar Siddik

Head of Cards | Card Division, Mutual Trust Bank (MTB) Limited

Top-class customer engagement solution appreciated by customers

“Loyalife has been our SKYCOINS loyalty program facilitator since 2020. Their top-class customer engagement solutions are well appreciated across a wide range of customer segments and it is because of their facilitation that our SKYCOINS loyalty program is so popular with the customers.”

Nahid Farzana

Head of Cards Business, EASTERN BANK LIMITED

A cutting edge system and the right partner to grow with

“Loyalife is a true partner. We chose Loyalife as our loyalty provider to work with us across 17 countries in Africa. The Loyalife team is extremely flexible and fully supportive throughout the way. The system is cutting edge - from the user interface to the options provided to our consumers. We are confident that we have selected the right partner to grow our customer base with.”

Motaz Ben Saoud

Corporate Retail Officer, OLA ENERGY