Telecom

End-to-end customer loyalty infrastructure for telecom enterprises

LBMS enables telecom providers to enhance subscriber acquisition, increase postpaid and prepaid plan upgrades, and reduce churn through AI-powered, personalized loyalty programs

Trusted by top enterprises across the globe

Empowering loyalty through rewards based on behavioral insights of all your prepaid and postpaid customers

Boost engagement through gamified challenges, incentivize store or event visits, and build data-driven customer profiles —all within a single, secure platform

Gamified Engagement

Increase customer engagement with elements like challenges, leaderboards, and badges for milestones

Location-based rewards

Let customers earn location-based rewards using our Bluetooth based indoor-location tracking technology

Customer Profiling

Build enriched profiles by capturing every aspect of customer behavior, preferences, and engagement across systems

Flexible Rule Engine

Set up and modify rules for accrual, redemptions, and tiers easily, based on marketing strategies or seasonal offers

Your toolkit to design and execute personalized loyalty programs that reduce churn and increase ARPU

Reach consumers at every step in their journey with the right data-driven telecom-focused loyalty features and optimize every decision for a retention focused experience

How Loyalty Engine helps telecom enterprises

Dynamic rule engine that configures personalized rewards based on real-time subscriber behavior, driving deeper engagement

Drive payments and consistent usage with targeted loyalty benefits such as bonus data packs, free streaming subscriptions, or exclusive device discounts
Enable customers to earn location-based rewards at retail outlets or events using our Bluetooth based indoor-location tracking technology
Tailor incentives based on usage patterns, service preferences, and referral data through multi-attribute accrual rules
Streamline operations and reduce costs by managing multiple loyalty programs for different subscriber segments on a single platform

How Member Segmentation and Tiers help telecom

Increase engagement and loyalty by offering personalized rewards based on segmentation and tailored member tiers, driving retention

Offer highly personalized rewards by segmenting customers based on ARPU (Average Revenue Per User), churn risk, or service type—all on a single platform
Reward high-value subscribers with custom member tiers that offer exclusive benefits, driving engagement and retention
Drive higher plan upgrades and renewals with tier-based bonuses using points multipliers and milestone-based rewards
Encourage plan upgrades by tying tier progression to milestone achievements, such as consecutive bill payments or referrals, amplified by bonus multipliers

How Customer Engagement helps telecom

Increase engagement with personalized, data-driven campaigns with branded, customizable templates across all your service offerings

Boost upsells and cross-sells with personalized rewards and services using e-surveys, enabling you tailor services using real-time feedback
Educate subscribers on maximizing their plans or services through fun, interactive e-quizzes, awarding points for correct answers that unlock tangible benefits
Deliver tailored offers using omnichannel communication—reaching customers across email, SMS, mobile app, WhatsApp and more
Increase engagement with personalized, data-driven campaigns using branded, customizable templates across all your services

How Analytics and Insights helps telecom

Optimize loyalty programs using actionable insights from every touchpoint, increasing policy renewals and retention

Generate precise custom reports on plan usage, customer segments, and regional trends, empowering you to refine loyalty strategies in real time
Leverage real-time dashboards and automated reports to monitor program performance and adjust incentives on-the-fly during peak competition or seasonal churn periods
Use historical data to showcase program ROI—track increases in renewals, decreases in churn, and overall growth in ARPU as loyalty deepens

How Fraud & Risk Management helps insurance

Protect your company’s assets with advanced fraud detection and multi-level security, ensuring secure transactions and peace of mind

Prevent fraud in accruals and redemptions with real-time anomaly detection, ensuring safe transactions
Enhance security with multi-level authorization, preventing unauthorized changes and reducing errors
Maintain compliance and accountability with comprehensive audit logs that track every system action, safeguarding transparency.
Configure account deactivation timelines, password policies, and sessions timeout periods to ensure member safety

A world of points redemption options

Over 10 million redemption options across 30+ categories including flights, hotels, Miles, gift cards, and more.

White-labeled Solution

Enhance your brand image with a white-labeled mobile responsive rewards redemption platform

Plug & Play

An API-ready solution to experience rapid implementation of your rewards redemption platform

Customizable Catalog

Customize your rewards offerings to align with your brand and your customers’ needs

Security and compliance at the forefront

Data protection is of utmost importance at Giift, and we are committed to providing a safe, secure, and compliant loyalty ecosystem for our customers

Data Location Control

Multi-region deployment to ensure compliance by allowing data to reside in the region of your choice globally

Regular Vulnerability Tests (VAPT)

Regular comprehensive testing to identify potential security vulnerabilities and threats and mitigate them proactively

Encrypted Connections

HTTPS with TLS/SSL protocols for safe data transfers, preventing interception and tampering

Secure Data Integration

Seamlessly integrate your CRM, data warehouses and lakes via SFTP, HTTPS, OAuth REST APIs, and VPN tunnels

Role-Based Access Controls (RBAC)

Secure restricted access using roles and permissions to ensure users see only what they need to perform their jobs

Web Application Firewall (WAF)

Ensure robust defenses against DDoS attacks, bot detection, IP blocking, and rate limiting with WAF

Trusted and loved by top-performing enterprises around the globe

Our loyalty management shines through Loyalife

“We appreciate Loyalife's efficient client management. The level of detail and accountability demonstrated on each project is great, leading to a tremendous improvement in customer engagement. We will surely recommend their services to other banks.”

Siny Antony Davis

Manager - Cards Portfolio Management, Retail Banking Group - CBI

Loyalife has taken our rewards program to a new height

“Loyalife has made our loyalty program ‘MRewardz’, and has taken it to a new height. Cardholders are now more motivated to use their cards and earn MRewardz points. I believe Loyalife will make the program only more exciting and rewarding in the coming days.”

Md Abu Bokar Siddik

Head of Cards | Card Division, Mutual Trust Bank (MTB) Limited

Top-class customer engagement solution appreciated by customers

“Loyalife has been our SKYCOINS loyalty program facilitator since 2020. Their top-class customer engagement solutions are well appreciated across a wide range of customer segments and it is because of their facilitation that our SKYCOINS loyalty program is so popular with the customers.”

Nahid Farzana

Head of Cards Business, EASTERN BANK LIMITED

A cutting edge system and the right partner to grow with

“Loyalife is a true partner. We chose Loyalife as our loyalty provider to work with us across 17 countries in Africa. The Loyalife team is extremely flexible and fully supportive throughout the way. The system is cutting edge - from the user interface to the options provided to our consumers. We are confident that we have selected the right partner to grow our customer base with.”

Motaz Ben Saoud

Corporate Retail Officer, OLA ENERGY