Reports & Insights

Uncover actionable insights across each customer touchpoint in your loyalty program

Analyze key aspects of your loyalty program, from points accrual and redemption to forecasting liabilities and tracking member activity, providing actionable insights to optimize strategies

Gain the intelligence needed to enhance member engagement, improve campaign performance, and refine business strategies

Everything you need to deploy loyalty programs that suit your organization's scope and strategies

Member Insights

Analyze member demographics, engagement, and tier progressions to guide your marketing campaigns and initiative decisions

Periodic Reports

Extract automated reports at daily, weekly, monthly, quarterly, or yearly intervals for easy tracking of program performance

Loyalty Tier Insights

Get a comprehensive view of tier progressions and segmentations, ensuring your loyalty program stays on track with member expectations

KPI Tracking

Track key metrics from a single, intuitive dashboard to measure the effectiveness of your program and make informed decisions

Comprehensive Reporting for Smarter, Data-Driven Loyalty Program Decisions

Visualize your loyalty program’s performance with easy-to-navigate dashboards, providing you with quick access to the most critical metrics.

Monitor Member Activities and Program Performance

Track all loyalty-related financial transactions, ensuring accurate points accounting and optimizing member engagement.
Real-Time Transaction Monitoring: Track each point accrual, redemption, and reversal instantly to ensure accuracy and transparency in member activities.
Program Health Metrics: Evaluate program performance by monitoring total points issued, redeemed, and liability levels to ensure program efficiency.
Financial Auditings: Utilize transaction details for accurate auditing, maintaining financial integrity for your rewards program while preparing reports for financial departments

Gain Insights into Your Member Base

Get a deeper understanding of member demographics, activity trends, and engagement to tailor your marketing efforts effectively
Member Lifecycle Tracking: Track the journey of each member from enrollment to activity trends, helping you understand their lifecycle and engagement patterns.
Targeted Member Segmentation: Segment members based on engagement, tier levels, and activities, allowing you to deliver tailored marketing campaigns for specific groups.
Re-engagement Opportunities: Identify dormant or inactive members based on activity patterns and create targeted campaigns to bring them back into the fold.

Evaluate the Effectiveness of Campaigns

Track the success of your loyalty program’s email and SMS campaigns to ensure timely and relevant communication with your members.
Engagement Tracking: Analyze open rates, click-through rates, and responses to determine the effectiveness of your communication strategies.
Delivery Status Monitoring: Ensure successful delivery of emails and SMS, identifying issues with undelivered messages to improve communication reliability.
Optimized Campaign Performance: Refine your campaigns by evaluating message performance over time, adjusting timing, content, and targeting for improved results.

Forecast Points Expiry and Manage Liabilities

Stay ahead of your loyalty program’s financial obligations by predicting which points will expire and when
Accurate Expiry Forecasting: Estimate upcoming points expiration, helping you prepare for the financial impact and take proactive measures
Liability Management: Understand and forecast points liability, ensuring proper financial planning and budgeting for the loyalty program.
Member Notification Planning: Prompt members to redeem their points before expiration, helping mitigate liability and encourage engagement.

Track Outstanding Points and Financial Liability

Monitor the total points issued but not yet redeemed, providing a clear view of your program’s financial standing
Comprehensive Liability Tracking: Monitor the total outstanding points to understand your program’s financial obligations and overall health.
Financial Planning: Generate reports that help your finance department budget and manage liabilities associated with loyalty points.
Actionable Insights for Budgeting: Use data on outstanding points to make informed financial decisions, ensuring your program remains sustainable and profitable.

Ensure Data Integrity and System Accountability

Monitor all system activities, ensuring the integrity and smooth operation of your loyalty program.
Detailed Activity Records: Track all system events, including data uploads, user actions, and error logs, for transparency and accountability.
Error Tracking for Troubleshooting: Identify and resolve issues promptly by reviewing detailed logs of system errors, uploads, and user activities.
Auditing and Compliance: Maintain compliance by keeping a history of all system activities for auditing purposes and data integrity verification.

Security, privacy, and compliance at the forefront

Data protection is of utmost importance at LBMS, and we are committed to providing a safe, secure, and compliant loyalty ecosystem for enterprises with the highest standards of data security and privacy across storage, exchange, collection, and processing.

Trusted and loved by top-performing enterprises around the globe

Our loyalty management shines through Loyalife

“We appreciate Loyalife's efficient client management. The level of detail and accountability demonstrated on each project is great, leading to a tremendous improvement in customer engagement. We will surely recommend their services to other banks.”

Siny Antony Davis

Manager - Cards Portfolio Management, Retail Banking Group - CBI

Loyalife has taken our rewards program to a new height

“Loyalife has made our loyalty program ‘MRewardz’, and has taken it to a new height. Cardholders are now more motivated to use their cards and earn MRewardz points. I believe Loyalife will make the program only more exciting and rewarding in the coming days.”

Md Abu Bokar Siddik

Head of Cards | Card Division, Mutual Trust Bank (MTB) Limited

Top-class customer engagement solution appreciated by customers

“Loyalife has been our SKYCOINS loyalty program facilitator since 2020. Their top-class customer engagement solutions are well appreciated across a wide range of customer segments and it is because of their facilitation that our SKYCOINS loyalty program is so popular with the customers.”

Nahid Farzana

Head of Cards Business, EASTERN BANK LIMITED

A cutting edge system and the right partner to grow with

“Loyalife is a true partner. We chose Loyalife as our loyalty provider to work with us across 17 countries in Africa. The Loyalife team is extremely flexible and fully supportive throughout the way. The system is cutting edge - from the user interface to the options provided to our consumers. We are confident that we have selected the right partner to grow our customer base with.”

Motaz Ben Saoud

Corporate Retail Officer, OLA ENERGY